Managed IT Services

Managed IT services are a subscription model in which an outside team — a Managed Service Provider, or MSP — takes ownership of the day-to-day operation of your technology. Instead of paying an hourly consultant only when something breaks, you pay a flat monthly fee per user or per device, and in return the MSP is contractually responsible for keeping your systems patched, monitored, backed up, secured, and available.

Inoconn delivers managed IT to small and mid-size businesses across Las Vegas, Henderson, Summerlin, and the wider Southern Nevada market. Our clients typically have between 10 and 300 employees and either have no internal IT staff, or have a single sysadmin who needs a full team behind them. We handle the entire stack — endpoints, servers, network gear, Microsoft 365, cloud workloads, backups, and identity — and we do it under a documented Service Level Agreement with measurable response and resolution targets.

This service is designed for owners and operations leaders who are tired of three specific patterns: technology decisions being made reactively at the moment something fails, one person quietly holding all the passwords and tribal knowledge, and IT invoices arriving with no relationship to results. Managed IT converts all of that into a predictable line item on your P&L, with the same team accountable for outcomes month after month.

The core business problems we solve are downtime, security exposure, and lack of strategy. Downtime is addressed by proactive monitoring and remediation before end users notice — we resolve the majority of infrastructure events on our side before a ticket is ever opened. Security exposure is addressed by continuous patching, EDR, MFA enforcement, and quarterly review. And strategy is addressed by a named virtual CIO who meets with leadership on a quarterly cadence to align the roadmap with the business plan.

Under the hood we run enterprise-grade tooling: a professional RMM/PSA stack (ConnectWise, Datto, or NinjaOne depending on the environment), SentinelOne or Microsoft Defender for Endpoint on every device, Huntress for managed threat hunting, and a documented runbook for every recurring task. Every configuration, password, and vendor contact is stored in an audited documentation platform that survives staff changes — yours or ours.

Onboarding is a defined 30-to-60-day project, not an open-ended promise. We inventory every asset, install our management agents, remediate the security and hygiene gaps we find, meet your users, and hand back a written report of what was fixed. Only then do we take over day-to-day operations under SLA.

You should evaluate Inoconn if your current situation is any of these: a solo IT contractor with no backup, an internal admin who cannot go on vacation, an MSP that has become unresponsive, or the realization that you need HIPAA / PCI / CMMC posture but have no idea where to start. If one of those describes you, the free IT assessment linked below is the fastest way to see what a real managed IT engagement looks like.