DISTINGUISHING FEATURES OF THE CLASS:
The Public Safety Telecommunicator I (PST-I) performs specialized work in receiving emergency calls. The PST-I will also have secondary knowledge and abilities in dispatching the appropriate police, fire, and EMS agencies to the incident scene. Using highly technical computer aided dispatch systems (CAD) and multi-channel radio/paging consoles, PST-I's must act quickly, efficiently, calmly, and accurately to process incoming emergency calls and dispatch and coordinate emergency responder resources. PST-I's are expected to observe all local, state, and federal laws as well as established policies and guidelines that direct them in meeting department goals. This class is subject to shift work; ability to work nights, weekends and holidays is required.
- Interviews all emergency callers to determine the nature of the emergency, location of the incident, other related information and the need for dispatching of emergency assistance using a telephone switchboard according to established rules and
- Dispatches fire units, police cruisers, ambulance and other necessary emergency and non-emergency vehicles in order to aid officers in the field or the general public in emergency or non-emergency situations using radio communication, text-telephones and computer aided dispatch (CAD)
- Responsible for the management of callers by keeping them calm and providing instructions to keep them safe, as well as others at the scene. Communicates with special needs callers; including callers from a diverse demographic background.
- Complete CAD masks and type messages to be used for future reference using information received from the teletype and radio or telephone conversations on a computer keyboard with speed and accuracy as the information becomes available to maintain accurate reference
- Determines appropriate emergency response jurisdiction and availability of nearest unit to dispatch; using incoming and outgoing radio transmission to monitor and track a unit as an ongoing process throughout the shift. Appropriately transfers or routes call for emergency services to outside
- Make request for ambulances, tow vehicles, firefighting, sheriff, police and allied agency units and other emergency services to assist emergency personnel in the field using radio communications as requested or required by Officers or other emergency
- Dispatches all Police, Fire, and Emergency Medical Services communications and relays criminal information to notify other agencies that may become involved with the emergency, non-emergency situation using radio communications as the information becomes
- Conducts criminal history background checks and Department of Motor Vehicle inquiries; including confirming, locating and sending dispositions on individuals, vehicles, property and other items recovered by the agency in accordance with department policies and
- Maintains the NCIC/ACIC databases; by making entries, modifications, cancellations, and clearances of files
- Maintain daily operating log of incoming and outgoing transmissions to track and monitor different aspects of calls according to established
- Performs janitorial duties of the Communications
- Perform other related duties as
REQUIRED KNOWLEDGE. SKILL AND ABILITY:
- Knowledge of Federal Communications Commission rules and regulations governing operations of radio telephone transmission and reception within the State of
- Knowledge of Police, Fire and Emergency Medical Services policies and
- Knowledge of Gila River Indian Community streets and areas, including geographical layout of operating
- Knowledge of radio transmission procedures to produce effective communications between two
- Knowledge of privacy and security requirements concerning release of information and confidentiality
- Ability to remain calm in stressful situations while dealing with hostile, hysterical, or grieving
- Ability to read maps, operate computer systems, Geographical Information Systems (GPS) and related
- Ability to establish and maintain effective working relationships with other employees, Community Officials and the general
- Ability to perform all physical requirements of the position; agree to maintain a Drug-free workplace.
REQUIRED EXPERIENCE AND TRAINING:
High School Diploma or GED. Prefer public safety dispatching experience.
- Must successfully pass a one (1) year probationary
- Must pass typing test with score of 35 wpm net or 3500 ksm (key strokes per minute) and score an 80% on the designated testing process of the Gila River Police
- Must have a valid Arizona Criminal Justice Terminal Operator Certification or obtain within six (6) months of hire
- Must obtain and maintain certification in approved courses; for Public Safety Telecommunicator, Cardiopulmonary Resuscitation, Fire Communications, NIMS ICS-100 & ICS-700 and Emergency Medical Dispatch within six (6) months of hire
- Must be able to pass a criminal background check; which includes fingerprinting, polygraph test, and drug
Pass background check as a condition of employment. Background checks are required for positions that involve regular contact with or control over Community Children in accordance with The Indian Child Protection and Family Violence Prevention Act, 25 U.S.C. Sections 3201 through 3210 and C.F.R. Part 63 and positions that have regular contact with the Elderly.