JPMorgan Chase & Co. Tampa, FL, United States
Aug 01, 2017Full time
Job # 170060271 We have opportunities for Specialist positions in our Credit Card and Auto Collections and Customer Service departments. We are looking for individuals with a passion for Customer Service and Collections with the following skills: Customer Focus Take ownership of each customer while empathizing and prioritizing customer needs Resolve conflicts and manage customer expectations Determine customer needs and provide appropriate solutions through relationship building Communication Skills Effective verbal and written communication with both external and internal customers Document customer account activities thoroughly and concisely Engage in interactive dialogue with customers through active listening Problem Solving Skills Approach problems logically and with good judgment to ensure the appropriate customer outcome Make appropriate decisions on behalf of the customer quickly and effectively Effectively prioritize work to ensure efficiency Conduct research as needed Analytical Skills Critical thinker and ability to exercise independent judgment Accuracy and attention to detail Required to abide by all applicable regulatory and department practices and procedures Computer Skills Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools Fluency in Windows Operating Systems and Microsoft Office tools Qualifications Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face Must be willing to work in an environment that requires 100% phone-based customer interaction Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred High School Diploma or equivalent required Chase provides a professional and fun environment for employees so they can focus on providing great service to our customers. As part of a diverse and dynamic team, Specialists receive ongoing training and development to enrich their skills and build a career at Chase.