This role is entry level to 2 years of experience. The role is a work from home Field
Claim Adjuster position and will be responsible for providing exceptional
customer service while investigating, evaluating and resolving homeowner
property losses. Interviews insureds, claimants and other parties to determine the
facts of the claim. Creates and documents claims file to comply with company
guidelines and state regulations. Reviews factual information to determine
coverage and/or liability of all parties to the claim. Prepares repair estimates
utilizing Xactimate estimating software. Determines value of the claim
considering depreciation and actual cash value, negotiates and commits to the
settlement, and moves claim to closure. Resolves complaints, and participates in
arbitration and/or grievance procedures. Recommends claims subrogation
and/or special investigative unit referral. Manages pending claims to meet
company quality criteria. Performs other related duties as assigned or required.
Training to be provided.
Have strong customer service skills
Work independently with little supervision
Organizational skills to effectively prioritize work
Strong written and verbal communication skills.
Analytical and problem solving skills necessary to make decisions and
Valid driver's license with a safe driving record
Knowledge of residential construction
Must be able to make physical inspections of property loss sites
Must be able to climb ladders, balance at various heights, stoop, bend
and/or crawl to inspect structures
Must be able to work out-of- doors in all types of weather and extended
and/or non-standard hours as required
Number of Openings
MetLife is a proud equal opportunity/affirmative action employer committed to
attracting, retaining, and maximizing the performance of a diverse and inclusive
workforce. It is MetLife's policy to ensure equal employment opportunity without
discrimination or harassment based on race, color, religion, sex (including
pregnancy, childbirth, or related medical conditions), sexual orientation, gender
identity or expression, age, disability, national origin, marital or domestic/civil
partnership status, genetic information, citizenship status, uniformed service
member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.