Associate Claims Adjuster

  • MetLife Property and Casualty Insurance Company
  • Atlanta, GA, United States
  • Apr 06, 2017
Full time Customer Service Sales

Job Description

This role is entry level to 2 years of experience. The role is a work from home Field

Claim Adjuster position and will be responsible for providing exceptional

customer service while investigating, evaluating and resolving homeowner

property losses. Interviews insureds, claimants and other parties to determine the

facts of the claim.  Creates and documents claims file to comply with company

guidelines and state regulations. Reviews factual information to determine

coverage and/or liability of all parties to the claim.  Prepares repair estimates

utilizing Xactimate estimating software.  Determines value of the claim

considering depreciation and actual cash value, negotiates and commits to the

settlement, and moves claim to closure.  Resolves complaints, and participates in

arbitration and/or grievance procedures.  Recommends claims  subrogation

and/or special investigative unit referral.  Manages pending claims to meet

company quality criteria. Performs other related duties as assigned or required.

Training to be provided.  


Required Qualifications

 Have strong customer service skills

 Self-Motivated

 Work independently with little supervision

 Organizational skills to effectively prioritize work

 Strong written and verbal communication skills.

 Analytical and problem solving skills necessary to make decisions and

resolve conflict           

 Valid driver's license with a safe driving record

 Knowledge of residential construction

 Must be able to make physical inspections of property loss sites

 Must be able to climb ladders, balance at various heights, stoop, bend

and/or crawl to inspect structures

 Must be able to work out-of- doors in all types of weather and extended

and/or non-standard hours as required


 Business Category

Americas Region

 Number of Openings




MetLife is a proud equal opportunity/affirmative action employer committed to

attracting, retaining, and maximizing the performance of a diverse and inclusive

workforce. It is MetLife's policy to ensure equal employment opportunity without

discrimination or harassment based on race, color, religion, sex (including

pregnancy, childbirth, or related medical conditions), sexual orientation, gender

identity or expression, age, disability, national origin, marital or domestic/civil

partnership status, genetic information, citizenship status, uniformed service

member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.