Respond to inbound calls and customer inquiries (no sales involved).
Maintain customer records by updating account information.
Resolve customer's issues by clarifying the customer's complaint; determining the cause of the issue; selecting and explaining the best solution to solve the issue; expediting correction or adjustment following up to ensure resolution.
Accomplish customer service and organization mission by completing related results as needed.
About Intelicare Direct
Intelicare Direct is a membership-care call center located in San Diego. We are a leader in providing customer support and business for companies looking to create an external customer service platform. We pride ourselves in providing flexible, high quality customer support solutions with an emphasis on inbound technical support and customer service.