Inbound call center representatives

  • Intelicare Direct
  • San Diego, CA, United States
  • Mar 09, 2017
Full time Customer Service

Job Description

  • Respond to inbound calls and customer inquiries (no sales involved).
  • Maintain customer records by updating account information.
  • Resolve customer's issues by clarifying the customer's complaint; determining the cause of the issue; selecting and explaining the best solution to solve the issue; expediting correction or adjustment following up to ensure resolution.
  • Accomplish customer service and organization mission by completing related results as needed.