Scheduling Specialist

  • Niki’s Int’l Ltd.
  • Charlotte, NC, USA
  • Apr 11, 2018
Full time Customer Service Other Skilled Labor

Job Description

The Scheduling Specialist at Niki’s Int’l Ltd. is responsible for:

Supports the scheduling department by managing customer service tasks for scheduling coordinators, clients and vendors. Maintains the high standard of customer service with clients, vendors and co-workers, meeting the mission and vision of Niki’s Int’l Ltd. Self-driven, dedicated, analytical, with a positive outlook and clear focus on teamwork and customer service. Possesses excellent communication skills, pays attention to detail and comfortable working in a heavy teamwork environment; reports to Scheduling Coordinator II or Scheduling Manager in lieu.

PLANNING AND REPORTING
● Executes the company’s mission and vision with each potential client.

  • ●  Collaborates with other Niki’s Int’l Ltd. employees to maximize productivity and business opportunities for the company.

  • ●  Plans work day to meet all daily requirements as well as interact with clients, vendors and potential clients as needed.

  • ●  Reports metrics daily:

  • ●  - Completed Conference Calls

  • ●  - New Client Calls

  • ●  - New Service Requests

  • ●  - Completed Facility Confirmations

  • ●  - Completed IW Confirmations

  • ●  - Completed Vendor Confirmations

  • ●  - Completed Follow-Ups (As Needed)

    ACTIVITIES AND MANAGEMENT

  • ●  Answers all inbound telephone calls for the scheduling department.

  • ●  Assists customer service department in answering general office inbound calls as

    needed.

  • ●  Takes new inbound telephonic requests, information and inquiries for the scheduling

    department and passes along accurate messages/information to the appropriate

    scheduling coordinator.

  • ●  Accurately documents the SARA database with each call, e-mail, and any information

    related to clients, end users and assignments.

  • ●  Provides accurate price quotes to clients for services.

  • ●  Conducts telephonic interpretation via conference calls and/or recorded statements

    with clients as needed.

  • ●  Regularly reviews inbound scheduling department e-mails to ensure that all requests

    have been handled by scheduling coordinators, and to inquire if any assistance is

    needed.

  • ●  Assists scheduling coordinators with facility, end user, and vendor confirmations as

    well as follow-ups, upon request.

  • ●  Maintains constant communication with clients and teamwork with co-workers to meet

    client needs.

  • ●  Ensures that all inbound communications receive a response within an hour.

  • ●  Manages prospective client expectations on projects that may involve Niki’s Int’l Ltd. employees and 1099 interpreters.

  • ●  Communicates with prospective clients through phone, internet, fax, emails, or other means.

    FINANCIAL

  • ●  Is a good steward of Niki’s Int’l Ltd. financial resources.

  • ●  Provides accurate quotes for services to clients.MARKETING

  • ●  Promotes the organization to regional, national, and international, prospective clients.

  • ●  Builds a business network using personal contacts, email, direct mail, and social

    networking.

  • ●  Attends company functions, meetings, and conferences as required.

    ADDITIONAL RESPONSIBILITIES

  • ●  Other duties as required to facilitate a team environment within the organization.

  • ●  Contributes to a positive company culture by adhering to the corporate values in

    every interaction, every time: integrity, transparency, efficiency, accuracy, teamwork

    and quality.*KNOWLEDGE AND SKILL REQUIREMENTS*

  • ●  Highest ethics and integrity when representing Niki’s Int’l Ltd. required.

  • ●  Minimum 2 years of customer service experience required.

  • ●  Native level fluency in both Spanish & English required.

  • ●  Bachelor’s degree in logistics, communication, business, or international business or

    related field preferred. Minimum Associate’s Degree in one of these fields is required.

  • ●  Skilled in creating and fostering excellent client relationships.

  • ●  Ability to work in a fast paced, guaranteed customer service environment.

  • ●  Professionalism, patience, and the ability to multi-task.

  • ●  Excellent time management, organization, and prioritization skills.

  • ●  Self-motivated and has the ability to work under minimal supervision.

  • ●  Excellent communication skills, both oral and written.

  • ●  Proficiency in MS Word, MS Excel, and Google applications required.

  • ●  Ability to communicate and work with clients, vendors, and end users.

  • ●  Knowledge of language, translation, and interpretation offerings from various

    competing vendors.

Niki's Int'l Ltd. believes that people are our most valuable asset, and offers a comprehensive benefits package that includes health/vision/dental insurance, paid time off, paid maternity & paternity leave, 24/7 gym access, fitness courses, telecommuting opportunities, retirement package, supplemental benefits (life insurance & short term disability), and continuing education reimbursement.

For more information about Niki's Int'l Ltd. please visit www.nilservices.com Job Type: Full-time