Resolving patients’ accounts begins when you connect with them through hearing about their experiences and sharing your understanding. It begins with your respectful, sincere conversation with patients while working at PFS Group — one of the fastest growing national healthcare outsourcing companies.
PFS Group’s experienced professionals communicate with patients in a call center environment to provide a compassionate account resolution experience, while improving hospitals’ returns on investment. We believe in developing relationships with the people behind the bill to provide outstanding customer satisfaction for our clients and their patients.
Responsibilities of our Inbound and Outbound Customer Service Representatives include: