Guest Services Agent

  • Intercruises Shoreside & Port Services
  • New York, NY 10019, United States
  • Dec 01, 2017
Part time Customer Service Distribution-Shipping Entry Level General Labor

Job Description

The Intercruises team works in unison with Cruise Ship Representatives, coordinating a dual branded operation to deliver a seamless journey between land and ship. Need Part Time work with flexible hours?

Positions available with flexible schedules of approximately 15-28 hours a week working on weekends and weekdays. This can sometimes include holidays and inclement weather.

 We are looking for dynamic & enthusiastic individuals who can provide quality customer service at each guest interaction.  Candidates will be responsible for greeting guests and completing their check in process by verify guest’s passport data and/or international visas.

 Minimum Requirements:

 Meet & Greet:  We are in direct contact with guests on arrival, providing any assistance and delivering a warm ‘meet & greet’ service on behalf of the cruise line.


Transfers: All logistical aspects related to transfers are handled by our Turnaround teams. We take guests to and from ports, hotels and airports, waiting until they have checked in or are being attended to at a hospitality desk.


Luggage Handling: We ensure the safety, security and transport of luggage, helping guests and working with cruise line representatives to facilitate an easy and efficient operation


Check In: Our teams become integrated with cruise line representatives, working together to carry out a smooth operation while delivering a professional and courteous service.


Information & Reservations: We deliver the complete service, going beyond the normal Turnaround responsibilities to provide further information or shore excursions and even make restaurant reservations.

 Minimum Requirements:

  • High School Diploma or General Educational Development(GED) certificate.
  • Well-groomed and a passion for providing high-level customer service, friendly and outgoing demeanor.
  • Fluent in English Language.
  • Able to pass background check for government issued ID’s
  • Adhere to work schedule as committed to during the hiring process
  • Must be able to stand or walk for long periods of time often entire shift(6-8hours)
  • Should have a strong sense of responsibility and able to multi-task in a fast paced and everchanging environment.

We offer our employees the following benefits:

  • Weekly Pay
  • Eight Holiday Premium Paid Days as identified by company
  • Employee referral Bonuses
  • Additional monthly incentives

 Required: Applicants must apply for a TWIC card