Sr. Recruiter-Recruiting Pipeline Professional

  • JPMorgan Chase & Co.
  • Tampa, FL 33634, United States
  • Oct 04, 2017
Full time Accounting Banking Business Development Consultant Customer Service

Job Description

Job # 170060271

We have opportunities for Specialist positions in our Credit Card and Auto Collections and Customer Service departments.

 

We are looking for individuals with a passion for Customer Service and Collections with the following skills:

 

Customer Focus

  • Take ownership of each customer while empathizing and prioritizing customer needs
  • Resolve conflicts and manage customer expectations
  • Determine customer needs and provide appropriate solutions through relationship building

Communication Skills

  • Effective verbal and written communication with both external and internal customers
  • Document customer account activities thoroughly and concisely
  • Engage in interactive dialogue with customers through active listening

Problem Solving Skills

  • Approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Make appropriate decisions on behalf of the customer quickly and effectively
  • Effectively prioritize work to ensure efficiency
  • Conduct research as needed

Analytical Skills

  • Critical thinker and ability to exercise independent judgment
  • Accuracy and attention to detail
  • Required to abide by all applicable regulatory and department practices and procedures

Computer Skills

  • Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
  • Fluency in Windows Operating Systems and Microsoft Office tools    

 

 

Qualifications

  

  • Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face
  • Must be willing to work in an environment that requires 100% phone-based customer interaction
  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
  • High School Diploma or equivalent required

 

Chase provides a professional and fun environment for employees so they can focus on providing great service to our customers. As part of a diverse and dynamic team, Specialists receive ongoing training and development to enrich their skills and build a career at Chase.

Job #170060271