CUSTOMER SERVICE/WAREHOUSE II

  • DAL-TILE
  • Boston, MA, United States
  • Jun 13, 2017
Full time Customer Service

Job Description

The Customer Service Representative/Warehouse II is responsible

for performing a variety of customer service/office administration and warehouse

duties related to the operation of a Sales Service Center.

Responsibilities:

 Performs various customer service duties such as: waiting on customers,

assisting customers in determining order requirements, answering customer

inquires, providing samples, providing direction/selection assistance,

completing sales transactions, and accepting payments.

 Addresses and resolves customer complaints (returns and order errors).

 Performs various office administration duties such as processing payments and

receipts, reconciliation of DSR’s and cash box, preparation of bank deposits,

balance petty cash box, prepares various performance reports, updates

customer master file and creates vendor orders.

 Performs various product order duties such as entering customer orders,

creating plant/RDC orders, and completing stock replenishment orders.

 Waits on customers and prepare sales slips.

 Produces daily sales reports.

 Trains and provides assistance to CSR’s and warehouse associates.

 Performs a variety of warehouse duties such as pull/assemble customer orders,

check outbound orders for accuracy/completeness, inventory stock checks,

restock and label vendor product, maintain displays (tools, caulk, etc.), move,

store, and replenish material, and conduct daily cycle counts.

 Operates forklift equipment.

 Performs receiving duties such as receive and unload inbound material, process

inbound shipments, stock material, process customer returns and notify

management of damaged shipments for freight claims.

 Maintains clean and organized facility by sweeping, trash removal, etc.

 Maintains a safe working environment by obeying all safety rules as outlined in

the Safety Program and by reporting all accidents, unsafe conditions and acts

to Management.

 Performs other related duties as required.

Qualifications:

Education and Knowledge:

 Requires high school diploma or GED

 Forklift Operator Certification (Optional)

Experience:

 3 years customer service/warehouse experience

 Customer service experience preferred but not required