Retail Sales Associate

  • The World of Coca-Cola
  • Atlanta, GA, United States
  • Apr 25, 2017
Full time Customer Service

Job Description

This is an on-going assignment where the Retail Ambassador will function primarily on the sales

floor and cash wrap. They are responsible for driving revenue generation through

demonstration of merchandise selling skills. The Retail Ambassador duties consist of greeting

and assisting internal and external guests. Stocking, staging and transporting merchandise to

the sales floor. Cycle counts, ticketing and maintaining visual standards on the sales floor and

at the cash wrap. Cash handling will be a requirement for all ambassadors. Individuals in this

position must work cooperatively with other ambassadors and productively with minimal

supervision.

Primary Responsibilities/Accountabilities:

In addition to Retail Ambassador roles and responsibilities, the Retail Ambassador is responsible

for supporting the retail team in overseeing the operational functioning of the sales floor and

vending operations in the green space.

 Function as a source of knowledge about retail merchandise at WOCC, its products and

history, current stock and inventory levels.

 Demonstrate features and benefits of merchandise/product in order to educate the

customer and promote sales.

 Handle POS transactions accurately and efficiently.

 Demonstrate selling skills including, but not limited to, approaching and acknowledging,

identifying needs, suggesting, and closing, in order to promote sales and a positive

experience for the customer.

 Participates in organizing and executing the bi-annual inventory and performs scheduled

inventory updating/cycle counts.

 Assist with all price changes and ticket merchandise prior to staging on sales floor.

 Assist and maintain sales floor and cash wrap for maximum efficiency.

 Maintain visual standards and follow the plan-o- grams set by the planners and

merchandise manager.

 Assist with Sales and Vending Retail.

 Assist and support marketing/event team with after-hours events.

Leadership Behaviors:

 Drives Innovative Business Improvements: Develops new insights into solutions that

result in organizational improvements; promotes a work environment that fosters

creative thinking, innovation and rational risk-taking.

 Balances Immediate and Long-Term Priorities: Seeks to meet critical objectives while

considering the impact of those decisions and activities on the ability to achieve long-

term goals.

 Delivers Results: Focuses on the critical few objectives that add the most value and

channels own and others’ energy to consistently deliver results that meet or exceed

expectations.

 Imports and Exports Good Ideas: Relentlessly seeks shares and adopts ideas and best

practices in and outside the Company and embraces change introduced by others.

 Develops and Inspires Others: Builds and maintains relationships that motivate, guide,

and/or reinforce the performance of others toward goal accomplishments. Develops

self and others to improve performance in current role and to prepare for future roles;

seeks and provides feedback and coaching to enhance performance.

 Lives the Value: Demonstrates the values of The Coca-Cola Company through words,

actions and by example; fosters an environment that reflects the values of the company.

Position Requirements:

 Guest Service: Ensures that the guest remains top priority.

 Organization: Ability to organize, prioritize assignments and meet deadlines.

 Accuracy: Ability to handle cash and provide change without error.

 Work: Must have the ability for moderate lifting up to 20lbs.

 Business Etiquette: Communicate effectively with guests, members of management and

ambassadors. Ability to communicate with others, via telephone or in person, in a

professional and helpful manner while simultaneously building credibility and rapport.

This includes the ability to understand, be diplomatic and tactful, demonstrate

appropriate behavior in social situations and maintain composure in negative

circumstances in order to achieve results.

 Communication: Ability to represent the Company effectively in a public forum through

verbal and visual presentations, delivering guest service that enhances the reputation

and image of the company.

 Safety Procedures: Knowledge of and ability to proactively recognize and report safety

issues or incidences and maintain a clean, safe work environment (e.g. customer safety,

keeping work aisles clear, sanitary health practices, proper placement of tools and

machinery, etc.).

 Flexibility: In scheduling to meet the needs of the business. Ability to change or adapt

work practices, priorities or to reschedule activities in response to changing conditions

or multiple work demands.

 Communication: Ability to represent the Company effectively in a public forum through

verbal and visual presentations, delivering guest service that enhances the reputation

and image of the company.

 Safety Procedures: Knowledge of and ability to proactively recognize and report safety

issues or incidences and maintain a clean, safe work environment (e.g. customer safety,

keeping work aisles clear, sanitary health practices, proper placement of tools and

machinery, etc.).

 Retail Sales Knowledge: Knowledge of and ability to apply retail selling skills.

In addition to the above roles and responsibilities, there may be additional responsibilities to

fulfill the Lead Ambassador position requirements.

Educational Requirements and Experience:

 High School Diploma or equivalent

 Physical Demands: Frequently required to stoop, stand, walk, climb, lift and use

repetitive motions.