Waltham, MA, United States
Our Field Representative position provides the opportunity to combine technical
aptitude with outstanding people skills while working a non-traditional schedule
including evenings and weekend hours. Managing a geographic assignment of
numerous Nielsen households, Field Reps will build and maintain relationships with
Nielsen families while coaching all family members on how to use our equipment and
ensuring ongoing family participation and customer service. Field Reps install, maintain
and troubleshoot proprietary hardware and software in our sample homes to capture
three screen audience measurements - Mobile, Online, and TV. Position requires
bending and lifting television sets.
Job responsibilities include:
Establish and maintain long term relationships from randomly selected Panel
Responsible for prioritizing, scheduling, and completing all work following
established policy and guidelines in an assigned territory.
Responsible for maintaining work assignments to meet various Nielsen
objectives and performance goals including Market and Sample commitments,
contractual requirements, quality standards, policy and procedural requirements,
and customer satisfaction.
Responsible for accurately collecting and reporting Panel demographics and
audience information using Nielsen proprietary software.
Responsible for diagnosing and troubleshooting data / equipment and taking
necessary corrective action to collect and retrieve accurate audience data.
Ensure collection and transmission equipment is properly installed and
configured in Nielsen Panels to transmit necessary audience data.
Maintains company assets following Field policy including in-home networking
software and equipment, company car, laptop, and company expense account.
Educates and coaches Panel members on operation and usage of Nielsen
equipment to ensure optimum performance results.
Coaches each Panel member regarding security procedures and expected
participation responsibilities to protect the integrity of the Nielsen sample.
Must use negotiation skills to gain and maintain cooperation of Panel members,
solicit additional participation in Nielsen samples, such as PC measurement,
portable video, and others.
Must use negotiation skills to work with phone, voice, data, and content
This unique position with Nielsen Media Research offers the following…
Work from home office
Non-traditional schedule including evenings and weekend hours
Company car (Insurance/Gas/Maintenance Included)
Comprehensive benefits package effective the first day of employment
Laptop computer and handheld device used to communicate with online
database for testing, receiving and closing job tasks
5 week paid training program (3 weeks of training to be held near Tampa,
Florida) - flight, temporary lodging and transportation while training provided
Compensation package with a base salary of $36,400, $4,500 regional pay
differential plus quarterly incentives/bonuses based on performance and paid
The successful candidate will possess the following qualities:
Previous experience with consumer electronics
Software systems aptitude and networking knowledge
Superior customer service skills with the ability to coach family members of all
Strong negotiation skills to gain and maintain cooperation of Panel members
Computer skills including Windows based PC proficiency
Excellent organizational/time management skills
Experience working with minimal supervision
Bachelor's degree in any discipline preferred.
Technical diploma, Certificate of Completion, Associates degree or military
experience is a plus.
High School diploma required.
Valid driver's license required
Bilingual skills a plus