Irving, TX 75038, United States
WHO WE ARE
We're a Fortune 500 company operating in 150 countries and delivering the fastest, most reliable 4G LTE network in America. Our solutions are empowering individuals, businesses, and communities everywhere. We’re also a best-in-class employer that’s truly invested in our team members’ learning, growth and advancement. That’s why we continually receive top honors and awards for our robust employee training, commitment to diversity, and dedication to creating a workplace of choice. Join us and you'll create an inspiring future with the company that meets every day with one question: "What do we want to build next?"
As an Inside Sales Representative, you'll use your exceptional knowledge and passion for technology, professionalism, and people skills to create the ultimate customer experience. That means impacting and improving our customers’ lives by delivering personalized solutions, equipping them with powerful devices, and providing recommendations as you handle inbound customer calls. You'll also build our customer base and foster long-term relationships by providing superior service to our customers to ensure they're getting the most out of our products and services.
RESPONSIBILITIES & REQUIREMENTS
With a deep product expertise and a rich understanding of our solutions, you'll:
Inspire and excite customers about how our solutions can impact their lives
Achieve aggressive monthly quotas and have a significant portion of monthly income based upon sales commissions
Facilitate customer discovery and learning over the phone
Actively listen to and analyze customer needs
Demonstrate passion and commitment to connecting and building relationships with customers
Demonstrate commitment to professionalism, integrity, and exceeding customer expectations at all times
Ensure customer satisfaction at all times
Position value-added solutions to customers and close sales
Continuously develop your expertise on a wide variety of products and services such as tablets, smartphones, smart accessories and related data and voice plans
Learn and implement Verizon Wireless sales techniques and methods
Demonstrate the team-focused attitude necessary to work effectively in a team-driven work environment
Multitask while working with customers and navigating VZW systems
Deliver world-class product set-up and coaching
Remain focused and productive in a fast-paced and results-oriented environment that offers very little downtime
WHAT WE OFFER
We truly value our employees’ contributions to our success. That’s why we provide them with a suite of benefits designed to help them meet their professional goals and personal needs. When you join us, from day one, you'll enjoy a competitive salary and benefits so robust we call them Total Rewards:
This position is Full Time and the base pay is $24,500 with target commission of $18,400, annually
Monthly commission is paid based on sales attainment
Medical, including prescription drug and vision care
401(k) savings plan with excellent company-matching contributions
Discounts on Verizon products and services
To view our full slate of benefits, visit: Verizon.com/jobs/workinghere_benefits.html
Verizon Wireless makes efforts to provide reasonable disability and religion-related accommodations. For example, with regard to scheduling, Verizon Wireless offers a variety of mechanisms to facilitate the disability or religion-related needs of employees, including, but not limited to shift swaps, use of vacation and personal time and flexible time. Accommodations will not be possible in all situations, and is based upon the needs of the business, of the Company, and other factors.
WORK SCHEDULE & CALL CENTER HOURS
Our representatives handle an average of 50 - 60 inbound calls per day with scheduled breaks and lunches.
We currently have full time positions available (40 hours per week). Our center hours are typically 8 AM to 11PM Monday through Friday, Saturday is 8AM – 9PM and Sunday is 9AM – 8PM, 364 days of the year.
The schedule will be any shift during call center hours; this includes evenings, weekends and 2 consecutive days off. Some holidays may be required and overtime is offered frequently. As an incentive, your schedule may change every six months based on your individual performance through a “shift bid” process.
We offer award-winning training designed to enrich your knowledge, enhance your expertise, and maximize your professional potential and success.
There is a paid training period that lasts 8 weeks. The training is Monday-Friday 8am-5pm OR 9am-6pm.
We have work because our customers value our high-quality communications services. We deliver superior customer experiences through our products and our actions. Everything we do we build on a strong network, systems and process foundation. The quality and reliability of the products we deliver are paramount. Customers pay us to provide them with services that they can rely on.
We focus outward on the customer, not inward. We make it easy for customers to do business with us, by listening, anticipating and responding to their needs. We know our products and can explain them to customers. We focus on fundamental execution. We are accountable and we follow through with a sense of urgency. We know that having the highest ethical standard s is a competitive advantage.
We know teamwork enables us to serve our customers better and faster. We embrace diversity and personal development not only because it’s the right thing to do, but also because it’s smart business. We are driven not by ego but by accomplishments. We keep our commitments to each other and our customers. Our word is our contract. W e respect and trust one another, communicating openly, candidly and directly since any other way is unfair and a waste of time. We voice our opinion and exercise constructive dissent, and then rally around the agreed-upon action with our full support. Any one of us can deliver a view or idea to anyone else, and listen to and value another’s view regardless of title or level. Ideas live and die on their merits rather than where they were invented.
We believe integrity is at the core of who we are. It establishes the trust that is critical to the relationships we have. We are committed to do the right thing and follow sound business practices in dealing with our customers, suppliers, owners and competitors. Our competitors are not enemies; they are challengers who drive us to improve. We are good corporate citizens and share our success with the community to make the world in which we work better than it was yesterday.
We know that bigness is not our strength; best is our strength. Bureaucracy is an enemy. We fight every day to stay “small” and
keep bureaucracy out. We are more agile than companies a fraction of our size, because we act fast and take risks every day. We
see crisis and change as opportunities, not threats. We run to a crisis, not away. Change energizes us. We work hard, take action and take personal accountability for getting things done. Our actions produce measurable results.
Everything we do is built on the strong foundation of our corporate values. We work 24x7 because our customers depend on us
24x7. We know our best was good for today. Tomorrow we’ll do better.